Procedures for streaming IAD cases : streaming criteria and analysis. : MQ21-49/2006E-PDF

"The IAD Innovation Plan calls for an enhanced case management system, to promote early information gathering, early resolution and to ensure that scheduled appeals are hearing-ready. Part of the case management process involves streaming the appeals into appropriate resolution streams. Streaming consists of matching each appeal to a case management process which is best suited to resolving the appeal while respecting procedural fairness. The goal of streaming is to make the most efficient use of resources to support the resolution process, and in so doing create the capacity to reduce the inventory of appeals and associated processing times, enhance the quality of resolutions and seek greater efficiencies in case management and scheduling"--Introd., p. 1.

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