Meridian SL-1 voice-only messaging : results of an evaluation of a pilot trial / M.M. Morin, Ph.D., L. Côté, M.Ps. : Co36-13/1987E-PDF

"In order to assess the impact of a voice messaging system (VMS) on telephone calls and messages in the Government, the Government Telecommunications Agency (GTA) introduced in December 1987 Northern Telecom's Meridian SL-1 Voice-Only Messaging System (VOM) in Treasury Board/Finance (TB/Fin) and in GTA. Northern Telecom's VOM system proved itself to be well designed, containing most of the features that users require from a VMS. This field trial allowed us to establish a profile of telephonic communications and messages for office workers in the Federal Government. It gave an opportunity to identify a productivity index to measure the impact of a VMS on office work"--Executive Summary, page i.

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