Reaching out : improving the Canada Revenue Agency’s Community Volunteer Income Tax Program. : Rv10-19/2020E-PDF

"Outreach is an important part of the mandate of the Taxpayers’ Ombudsman (Ombudsman). Throughout reach, the Ombudsman is able to raise awareness about her role and that of the Office of the Taxpayers’ Ombudsman, and hear first-hand the concerns of individuals, tax practitioners, and community support organizations. When conducting outreach, the Ombudsman visits with Community Volunteer Income Tax Program (CVITP) partner organizations, volunteers, and the Canada Revenue Agency’s (CRA) CVITP coordinators to learn more about the program and to understand the success stories and challenges they all experience. This report gives voice to what we have heard and provides recommendations on how to address the issues raised"--Summary, page 2.

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