Reaching out : improving the Canada Revenue Agency’s Community Volunteer Income Tax Program.: Rv10-19/2020E-PDF

"Outreach is an important part of the mandate of the Taxpayers’ Ombudsman (Ombudsman). Throughout reach, the Ombudsman is able to raise awareness about her role and that of the Office of the Taxpayers’ Ombudsman, and hear first-hand the concerns of individuals, tax practitioners, and community support organizations. When conducting outreach, the Ombudsman visits with Community Volunteer Income Tax Program (CVITP) partner organizations, volunteers, and the Canada Revenue Agency’s (CRA) CVITP coordinators to learn more about the program and to understand the success stories and challenges they all experience. This report gives voice to what we have heard and provides recommendations on how to address the issues raised"--Summary, page 2.

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Publication information
Department/Agency Canada. Office of the Taxpayers' Ombudsman, issuing body.
Title Reaching out : improving the Canada Revenue Agency’s Community Volunteer Income Tax Program.
Publication type Monograph
Language [English]
Other language editions [French]
Format Electronic
Electronic document
Note(s) Issued also in French under title: Tendre la main : améliorer le Programme communautaire des bénévoles en matière d’impôt de l’Agence du revenu du Canada.
Cover title.
Issued also in HTML format.
Includes bibliographical references.
Publishing information Ottawa, Ontario : Government of Canada = Gouvernement du Canada, 2020.
Description 1 online resource (50 pages)
ISBN 9780660336152
Catalogue number
  • Rv10-19/2020E-PDF
Subject terms Canada Revenue Agency.
Volunteer workers in income tax return preparation -- Canada.
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