Consumer satisfaction and complaining behaviour in Canada : the case of financial services and insurance / Stephen B. Ash, John A. Quelch. : RG31-34/1980E-PDF
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.884095&sl=1
| Ministère/Organisme | Canada. Consumer and Corporate Affairs Canada, issuing body. |
|---|---|
| Titre | Consumer satisfaction and complaining behaviour in Canada : the case of financial services and insurance / Stephen B. Ash, John A. Quelch. |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Format | Électronique |
| Document électronique | |
| Note(s) | Digitized edition from print [produced by Innovation, Science and Economic Development Canada]. "Working Paper Series No. 236." Includes bibliographical references (pages [1-2]). |
| Information sur la publication | [Hull, Quebec] : [Consumer and Corporate Affairs Canada], February 1980. |
| Auteur / Contributeur | Ash, Stephen B., author. |
| Description | 1 online resource (17, [2] pages) |
| Numéro de catalogue |
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| Descripteurs | Consumer complaints -- Canada. Consumer satisfaction -- Canada. Financial services industry -- Canada. Insurance -- Canada. Consommateurs -- Plaintes -- Canada. Consommateurs -- Satisfaction -- Canada. Services financiers -- Canada. Assurance -- Canada. |