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Consumer satisfaction and complaining behaviour in Canada : the case of financial services and insurance / Stephen B. Ash, John A. Quelch.: RG31-34/1980E-PDF

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.884095&sl=0

Publication information
Department/Agency
  • Canada. Consumer and Corporate Affairs Canada, issuing body.
TitleConsumer satisfaction and complaining behaviour in Canada : the case of financial services and insurance / Stephen B. Ash, John A. Quelch.
Publication typeMonograph
Language[English]
FormatDigital text
Electronic document
Note(s)
  • Digitized edition from print [produced by Innovation, Science and Economic Development Canada].
  • "Working Paper Series No. 236."
  • Includes bibliographical references (pages [1-2]).
Publishing information
  • [Hull, Quebec] : [Consumer and Corporate Affairs Canada], February 1980.
Author / Contributor
  • Ash, Stephen B., author.
Description1 online resource (17, [2] pages)
Catalogue number
  • RG31-34/1980E-PDF
Subject terms
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