Consumer satisfaction and complaining behaviour in Canada : the case of financial services and insurance / Stephen B. Ash, John A. Quelch.: RG31-34/1980E-PDF
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.884095&sl=0
| Department/Agency | Canada. Consumer and Corporate Affairs Canada, issuing body. |
|---|---|
| Title | Consumer satisfaction and complaining behaviour in Canada : the case of financial services and insurance / Stephen B. Ash, John A. Quelch. |
| Publication type | Monograph |
| Language | [English] |
| Format | Electronic |
| Electronic document | |
| Note(s) | Digitized edition from print [produced by Innovation, Science and Economic Development Canada]. "Working Paper Series No. 236." Includes bibliographical references (pages [1-2]). |
| Publishing information | [Hull, Quebec] : [Consumer and Corporate Affairs Canada], February 1980. |
| Author / Contributor | Ash, Stephen B., author. |
| Description | 1 online resource (17, [2] pages) |
| Catalogue number |
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| Subject terms | Consumer complaints -- Canada. Consumer satisfaction -- Canada. Financial services industry -- Canada. Insurance -- Canada. Consommateurs -- Plaintes -- Canada. Consommateurs -- Satisfaction -- Canada. Services financiers -- Canada. Assurance -- Canada. |
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