2023-2024 Credential and Authentication Qualitative Research Program : final report / prepared for the Canada Revenue Agency. : Rv4-207/2024E-PDF
"The purpose of the research was to assess the perceptions and experiences of members of the general population, decision-makers of small businesses, and professionals involved in assisting individual and small business clients on tax-related or payroll matters in the following areas: registering for CRA online portals, signing into CRA online portals, experiences and challenges with the CRA call centre, concerns accessing CRA online portals and services, opinions related to identity validation options, and support for the implementation of biometric authentication"--Research purpose and objectives, page iii.
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.943419&sl=1
| Ministère/Organisme |
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| Titre | 2023-2024 Credential and Authentication Qualitative Research Program : final report / prepared for the Canada Revenue Agency. |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Texte numérique |
| Document électronique |
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| Information sur la publication |
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| Description | 1 online resource (iii, 51 pages) + 1 executive summary (8 pages) |
| ISBN | 9780660737195 |
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