Quality services: a progress report, 1996 / Issued by the Public Affairs Branch. : BT22-42/1996
The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change.--Executive summary
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.659165&sl=0
| Department/Agency | Canada. Treasury Board. Public Affairs Branch. |
|---|---|
| Title | Quality services: a progress report, 1996 / Issued by the Public Affairs Branch. |
| Publication type | Monograph |
| Language | Bilingual-[English | French] |
| Format | Paper |
| Other formats | Electronic-[French], Electronic-[English] |
| Note(s) | "The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change."--Executive summary. N.B.: Incorrect catalogue number (BT22-42/1977) printed in this publication. |
| Publishing information | Ottawa - Ontario : Treasury Board of Canada Secretariat. 1997. |
| Binding | Softcover |
| Description | English text, ii, 55p. : tables ; 28 cm. |
| ISBN | 0-662-62837-3 |
| Catalogue number |
|
| Subject terms | Government services |
Request alternate formats
To request an alternate format of a publication, complete the Government of Canada Publications email form. Use the form’s “question or comment” field to specify the requested publication.- Date modified: