Quality services: a progress report, 1996 / Issued by the Public Affairs Branch.  : BT22-42/1996

The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change.--Executive summary

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publications.gc.ca/pub?id=9.659165&sl=1

Renseignements sur la publication
Ministère/Organisme Canada. Treasury Board. Public Affairs Branch.
Titre Quality services: a progress report, 1996 / Issued by the Public Affairs Branch.
Type de publication Monographie
Langue Bilingue-[Anglais | Français]
Format Papier
Autres formats offerts Électronique-[Français], Électronique-[Anglais]
Note(s) "The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change."--Executive summary. N.B.: Incorrect catalogue number (BT22-42/1977) printed in this publication.
Information sur la publication Ottawa - Ontario : Treasury Board of Canada Secretariat. 1997.
Reliure Softcover
Description English text, ii, 55p. : tables ; 28 cm.
ISBN 0-662-62837-3
Numéro de catalogue
  • BT22-42/1996
Descripteurs Government services
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