Call centres.: FA1-27/2019-1-1E-PDF
"This audit focused on whether Employment and Social Development Canada; Immigration, Refugees and Citizenship Canada; and Veterans Affairs Canada provided clients with accessible and timely call centre services. At Employment and Social Development Canada, we looked at call centres for Employment Insurance and for the Canada Pension Plan and Old Age Security. We also examined whether these departments reported on their call centre performance in a way that was relevant to clients, transparent, consistent, and verified to confirm accuracy. The audit also focused on whether the Treasury Board of Canada Secretariat and Shared Services Canada provided a strategy and support to enable these services"--Focus of the audit, page 2.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.871041&sl=0
| Department/Agency | Canada. Office of the Auditor General. |
|---|---|
| Title | Call centres. |
| Series title | Reports of the Auditor General of Canada to the Parliament of Canada, 2561-343X ; Spring 2019, report 1 |
| Publication type | Series - View Master Record |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document | |
| Note(s) | Issued also in French under title: Les centres d’appel. |
| Publishing information | [Ottawa] : Office of the Auditor General of Canada = Bureau du vérificateur général du Canada, 2019. ©2019 |
| Description | 1 online resource (iii, 26 pages). |
| ISBN | 9780660303871 |
| Catalogue number |
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| Subject terms | Audit Government communications |
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