Call centres.: FA1-27/2019-1-1E-PDF
"This audit focused on whether Employment and Social Development Canada; Immigration, Refugees and Citizenship Canada; and Veterans Affairs Canada provided clients with accessible and timely call centre services. At Employment and Social Development Canada, we looked at call centres for Employment Insurance and for the Canada Pension Plan and Old Age Security. We also examined whether these departments reported on their call centre performance in a way that was relevant to clients, transparent, consistent, and verified to confirm accuracy. The audit also focused on whether the Treasury Board of Canada Secretariat and Shared Services Canada provided a strategy and support to enable these services"--Focus of the audit, page 2.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.871041&sl=0
| Department/Agency |
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|---|---|
| Title | Call centres. |
| Series title |
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| Publication type | Monograph - View Master Record |
| Language | [English] |
| Other language editions | [French] |
| Format | Digital text |
| Electronic document | |
| Note(s) |
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| Publishing information |
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| Description | 1 online resource (iii, 26 pages). |
| ISBN | 9780660303871 |
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| Subject terms |
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