Satisfaction, dissatisfaction and complaining behavior : a comprehensive study of the disadvantaged consumer / Stephen B. Ash and Melanie Wallendorf.: RG31-36/1982E-PDF

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.884105&sl=0

Publication information
Department/Agency Canada. Consumer and Corporate Affairs Canada, issuing body.
Title Satisfaction, dissatisfaction and complaining behavior : a comprehensive study of the disadvantaged consumer / Stephen B. Ash and Melanie Wallendorf.
Publication type Monograph
Language [English]
Format Electronic
Electronic document
Note(s) Digitized edition from print [produced by Innovation, Science and Economic Development Canada].
"Revised: July 1982."
Includes bibliographical references.
Publishing information [Hull, Quebec] : [Consumer and Corporate Affairs Canada], July 1982.
Author / Contributor Ash, Stephen B., author.
Description 1 online resource (1 volume (various pagings))
Catalogue number
  • RG31-36/1982E-PDF
Subject terms Consumer complaints -- Canada.
Consumer satisfaction -- Canada.
Low-income consumers -- Canada.
Consommateurs -- Plaintes -- Canada.
Consommateurs -- Satisfaction -- Canada.
Consommateurs à faible revenu -- Canada.
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