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Complaint handling checklist.: RG23-134/1984E-PDF

"The Complaint handling checklist has been designed to enable you to identify the strengths and weaknesses of your complaint management system. It consists of 36 statements that describe the major attributes of a well designed complaint handling system. The checklist has been produced as a self-diagnostic tool that allows you to compare your company's performance with the "ideal""--Page [1].

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.884211&sl=0

Publication information
Department/Agency
  • Canada. Consumer and Corporate Affairs Canada. Consumer Services Branch, issuing body.
TitleComplaint handling checklist.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Digitized edition from print [produced by Innovation, Science and Economic Development Canada].
  • Issued also in French under title: La liste de contrôle du traitement des plaintes.
Publishing information
  • [Hull (Quebec)] : Consumer and Corporate Affairs Canada, Consumer Services, May 1984.
Description1 online resource (7 pages)
Catalogue number
  • RG23-134/1984E-PDF
Subject terms
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