Complaint handling checklist. : RG23-134/1984E-PDF
"The Complaint handling checklist has been designed to enable you to identify the strengths and weaknesses of your complaint management system. It consists of 36 statements that describe the major attributes of a well designed complaint handling system. The checklist has been produced as a self-diagnostic tool that allows you to compare your company's performance with the "ideal""--Page [1].
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.884211&sl=1
| Ministère/Organisme | Canada. Consumer and Corporate Affairs Canada. Consumer Services Branch, issuing body. |
|---|---|
| Titre | Complaint handling checklist. |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Électronique |
| Document électronique | |
| Note(s) | Digitized edition from print [produced by Innovation, Science and Economic Development Canada]. Issued also in French under title: La liste de contrôle du traitement des plaintes. |
| Information sur la publication | [Hull (Quebec)] : Consumer and Corporate Affairs Canada, Consumer Services, May 1984. |
| Description | 1 online resource (7 pages) |
| Numéro de catalogue |
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| Descripteurs | Consumer complaints. Complaints (Administrative procedure) |
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