Digital services enhancement : final report / prepared for the Canada Revenue Agency.: Rv4-142/2020E-PDF
"In September 2018, the Canada Revenue Agency (CRA) conducted focus groups for the Digital Services Strategy, and this current research is intended to build on those insights, in addition to gathering detailed input from taxpayers (clients) and clearly identify the areas of improvement for digital services, in order to improve the digital service experience"--Research purpose and objectives, page 6.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.890316&sl=0
| Department/Agency | Canada Revenue Agency, issuing body. Quorus Consulting Group, issuing body. |
|---|---|
| Title | Digital services enhancement : final report / prepared for the Canada Revenue Agency. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document |
|
| Note(s) | Cover title. Issued also in HTML format. "Supplier name: Quorus Consulting Group Inc." "Contract #: 46558-201138/001/CY." "Delivery date: March 2020." "Registration number: POR 078-19." Incorrect ISBN (780660357652) printed in this publication. Issued also in French under title: Amélioration des services numériques : rapport final. |
| Publishing information | [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, 2020. ©2020 |
| Description | 1 online resource (57 pages) : charts + executive summary |
| ISBN | 9780660357652 |
| Catalogue number |
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| Subject terms | Canada Revenue Agency -- Customer services -- Public opinion. Tax administration and procedure -- Technological innovations -- Canada -- Public opinion. Government Web sites -- Canada -- Public opinion. Government Web portals -- Canada -- Public opinion. Public opinion -- Canada. |
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