Language selection

Government of Canada / Gouvernement du Canada

Search

Digital services enhancement : final report / prepared for the Canada Revenue Agency.: Rv4-142/2020E-PDF

"In September 2018, the Canada Revenue Agency (CRA) conducted focus groups for the Digital Services Strategy, and this current research is intended to build on those insights, in addition to gathering detailed input from taxpayers (clients) and clearly identify the areas of improvement for digital services, in order to improve the digital service experience"--Research purpose and objectives, page 6.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.890316&sl=0

Publication information
Department/Agency
  • Canada Revenue Agency, issuing body.
  • Quorus Consulting Group, issuing body.
TitleDigital services enhancement : final report / prepared for the Canada Revenue Agency.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Cover title.
  • Issued also in HTML format.
  • "Supplier name: Quorus Consulting Group Inc."
  • "Contract #: 46558-201138/001/CY."
  • "Delivery date: March 2020."
  • "Registration number: POR 078-19."
  • Incorrect ISBN (780660357652) printed in this publication.
  • Issued also in French under title: Amélioration des services numériques : rapport final.
Publishing information
  • [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, 2020.
  • ©2020
Description1 online resource (57 pages) : charts + executive summary
ISBN9780660357652
Catalogue number
  • Rv4-142/2020E-PDF
Subject terms
Request alternate formats
To request an alternate format of a publication, complete the Government of Canada Publications email form. Use the form’s “question or comment” field to specify the requested publication.

Page details

Report a problem or mistake on this page
Date modified: