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Public opinion research on why customers change communication service providers and barriers to switching service providers : final report / prepared for the Canadian Radio-television and Telecommunications...: BC92-127/2024E-PDF

"The purpose of the research was to obtain a deeper understanding of the reasons why some wireless and Internet customers choose not to switch providers"--Executive summary, page 1.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.926531&sl=0

Publication information
Department/Agency
  • Canadian Radio-television and Telecommunications Commission, issuing body.
  • Sage Research Corporation, consultant.
TitlePublic opinion research on why customers change communication service providers and barriers to switching service providers : final report / prepared for the Canadian Radio-television and Telecommunications Commission.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Other formatsDigital video-[American Sign Language | English]
Note(s)
  • Issued also in French under title: Recherche sur l’opinion publique concernant les raisons pour lesquelles les consommateurs changent de fournisseurs de services de communication et les obstacles rencontrés lors de changement de fournisseurs de services : rapport final.
  • "Supplier name: Sage Research Corporation."
  • "Contract number: # CW2300326."
  • "Registration number: POR # 148-22."
  • "September 2023."
Publishing information
  • [Ottawa] : Canadian Radio-television and Telecommunications Commission = Conseil de la radiodiffusion et des télécommunications canadiennes, 2023.
  • ©2023
Description1 online resource (87 pages) + executive summary (9 pages)
ISBN9780660676258
Catalogue number
  • BC92-127/2024E-PDF
Subject terms
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