Behavioural insight brief : applying behavioural insights to government organizations. : PH4-179/2017E-PDF

"Policy Horizons Canada is interested in drawing on behavioural sciences to identify the often hidden individual and group behaviours that limit the effectiveness of organizations. Until recently, much of the focus has been on better understanding and “nudging” citizens’ behaviours toward improved public outcomes. Far less work has been done by government organizations to understand and apply behavioural insights introspectively. The study of organizational behaviours can help management identify decisions that can suffer from personal or organizational biases. Looking first at individual behaviours, and then applying them to a broader organizational perspective, is particularly relevant in a government context, given that decision making and discussion in the public service often occur in groups”--Context, p. 2.

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