Guideline on service standards . : BT22-169/2012E-PDF
"The Guideline on Service Standards, developed by the Treasury Board of Canada Secretariat, is intended to be used by service employees and managers responsible for efficient and effective service delivery. It outlines common concepts and best practices for successfully developing and managing service standards for both internal and external services to citizens and business. This Guideline defines service standards and describes a set of generic steps that lead to their development, implementation, and performance monitoring at the service and organizational level"--Provided by publisher.
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.843948&sl=1
| Ministère/Organisme | Canada. Treasury Board. |
|---|---|
| Titre | Guideline on service standards . |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Électronique |
| Document électronique | |
| Note(s) | Issued also in French under title: Ligne directrice sur les normes de service. "Published: Jul 04, 2012." Also available in HTML format. Includes bibliographic references. |
| Information sur la publication | Ottawa : Treasury Board of Canada, Secretariat, c2012. |
| Description | [18] p. (un-numbered pages) : ill. |
| ISBN | 978-0-660-09783-1 |
| Numéro de catalogue |
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| Descripteurs | Government policy Quality of service |
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