Guideline on service standards .: BT22-169/2012E-PDF
"The Guideline on Service Standards, developed by the Treasury Board of Canada Secretariat, is intended to be used by service employees and managers responsible for efficient and effective service delivery. It outlines common concepts and best practices for successfully developing and managing service standards for both internal and external services to citizens and business. This Guideline defines service standards and describes a set of generic steps that lead to their development, implementation, and performance monitoring at the service and organizational level"--Provided by publisher.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.843948&sl=0
| Department/Agency |
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| Title | Guideline on service standards . |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Digital text |
| Electronic document | |
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| Publishing information |
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| Description | [18] p. (un-numbered pages) : ill. |
| ISBN | 978-0-660-09783-1 |
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| Subject terms |
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