Report 2, call centres - Canada Revenue Agency, of the fall 2017 reports of the Auditor General of Canada / Hon. Kevin Sorenson, chair. : XC16-1/1-421-41E-PDF

"According to the Office of the Auditor General of Canada (OAG or the Office), the Canada Revenue Agency (CRA or the Agency) “processes more than 30 million tax returns annually. It also administers and collects business payroll payments and goods and services taxes. The Agency’s call centres are meant to give individuals and businesses timely, accurate information about their taxes, credits, and benefits.” In the fall of 2017, the OAG released a performance audit that focused on determining “whether [CRA’s] call centres provided Canadian taxpayers with timely access to accurate information.” On 30 November 2017, the House of Commons Standing Committee on Public Accounts (the Committee) held a hearing on this audit"--Introd., p. 1-2.

Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.851670&sl=1

Renseignements sur la publication
Ministère/Organisme Canada. Parliament. House of Commons. Standing Committee on Public Accounts.
Titre Report 2, call centres - Canada Revenue Agency, of the fall 2017 reports of the Auditor General of Canada / Hon. Kevin Sorenson, chair.
Variante du titre Call centres - Canada Revenue Agency, of the fall 2017 reports of the Auditor General of Canada
Report 2, call centres - Canada Revenue Agency, of the 2017 fall reports of the Auditor General of Canada
Titre de la série Report of the Standing Committee on Public Accounts ; 41st report, 42nd Parliament, 1st session
Type de publication Série - Voir l'enregistrement principal
Langue [Anglais]
Autres langues publiées [Français]
Format Électronique
Document électronique
Note(s) Issued also in French under title: Rapport 2, centres d'appels - Agence du revenu du Canada, des rapports de l'automne 2017 du vérificateur général du Canada.
"February 2018."
Includes government response.
Original published on: 2018/02/12. Republished on: 2018/02/13, 2018/06/15.
Includes bibliographical references.
Information sur la publication [Ottawa] : House of Commons, Canada, 2018.
Auteur / Contributeur Sorenson, Kevin.
Description v, 17 p.
Numéro de catalogue
  • XC16-1/1-421-41E-PDF
Descripteurs Canada Revenue Agency
Audit
Customer services
Call centers
Demander des formats alternatifs
Pour demander une publication dans un format alternatif, remplissez le formulaire électronique des publications du gouvernement du Canada. Utilisez le champ du formulaire «question ou commentaire» pour spécifier la publication demandée.
Date de modification :