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Report 2, call centres - Canada Revenue Agency, of the fall 2017 reports of the Auditor General of Canada / Hon. Kevin Sorenson, chair.: XC16-1/1-421-41E-PDF

"According to the Office of the Auditor General of Canada (OAG or the Office), the Canada Revenue Agency (CRA or the Agency) “processes more than 30 million tax returns annually. It also administers and collects business payroll payments and goods and services taxes. The Agency’s call centres are meant to give individuals and businesses timely, accurate information about their taxes, credits, and benefits.” In the fall of 2017, the OAG released a performance audit that focused on determining “whether [CRA’s] call centres provided Canadian taxpayers with timely access to accurate information.” On 30 November 2017, the House of Commons Standing Committee on Public Accounts (the Committee) held a hearing on this audit"--Introd., p. 1-2.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.851670&sl=0

Publication information
Department/Agency
  • Canada. Parliament. House of Commons. Standing Committee on Public Accounts.
TitleReport 2, call centres - Canada Revenue Agency, of the fall 2017 reports of the Auditor General of Canada / Hon. Kevin Sorenson, chair.
Variant title
  • Call centres - Canada Revenue Agency, of the fall 2017 reports of the Auditor General of Canada
  • Report 2, call centres - Canada Revenue Agency, of the 2017 fall reports of the Auditor General of Canada
Series title
  • Report of the Standing Committee on Public Accounts ; 41st report, 42nd Parliament, 1st session
Publication typeMonograph - View Master Record
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Rapport 2, centres d'appels - Agence du revenu du Canada, des rapports de l'automne 2017 du vérificateur général du Canada.
  • "February 2018."
  • Includes government response.
  • Original published on: 2018/02/12. Republished on: 2018/02/13, 2018/06/15.
  • Includes bibliographical references.
Publishing information
  • [Ottawa] : House of Commons, Canada, 2018.
Author / Contributor
  • Sorenson, Kevin.
Descriptionv, 17 p.
Catalogue number
  • XC16-1/1-421-41E-PDF
Subject terms
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