Evaluation of providing services and information to Canadians through Service Canada : final report. : Em20-141/2020E-PDF
"This horizontal evaluation assesses the relevance and performance of Service Canada’s provision of general information and services (Tier 1) through three channels (in-person, telephone, and online) and the provision of personalized information and services (Tier 2) for the Canada Pension Plan Retirement Pension. The evaluation focuses on the delivery of information and services for Employment and Social Development Canada (ESDC)’s three main statutory programs: Employment Insurance, Old Age Security, and the Canada Pension Plan Retirement Pension"--Evaluation purpose, page iii.
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.883479&sl=1
| Ministère/Organisme | Canada. Employment and Social Development Canada, issuing body. |
|---|---|
| Titre | Evaluation of providing services and information to Canadians through Service Canada : final report. |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Électronique |
| Document électronique | |
| Note(s) | Title from cover. "October 1, 2019." Issued also in French under title: Évaluation de la prestation de services et de la communication d'information aux canadiens par Service Canada : rapport final. Includes bibliographical references. |
| Information sur la publication | [Gatineau, Quebec] : Employment and Social Development Canada = Emploi et développement social Canada, 2019. ©2020 |
| Description | 1 online resource (ix, 58 pages) : illustrations, graphs |
| ISBN | 9780660336992 |
| Numéro de catalogue |
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| Numéro de catalogue du ministère | SP-1222-02-20E |
| Descripteurs | Canada. Service Canada -- Information services -- Evaluation. Canada. Employment and Social Development Canada -- Information services -- Evaluation. Federal government -- Information services -- Evaluation. |