Evaluation of providing services and information to Canadians through Service Canada : final report.: Em20-141/2020E-PDF
"This horizontal evaluation assesses the relevance and performance of Service Canada’s provision of general information and services (Tier 1) through three channels (in-person, telephone, and online) and the provision of personalized information and services (Tier 2) for the Canada Pension Plan Retirement Pension. The evaluation focuses on the delivery of information and services for Employment and Social Development Canada (ESDC)’s three main statutory programs: Employment Insurance, Old Age Security, and the Canada Pension Plan Retirement Pension"--Evaluation purpose, page iii.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.883479&sl=0
| Department/Agency | Canada. Employment and Social Development Canada, issuing body. |
|---|---|
| Title | Evaluation of providing services and information to Canadians through Service Canada : final report. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document | |
| Note(s) | Title from cover. "October 1, 2019." Issued also in French under title: Évaluation de la prestation de services et de la communication d'information aux canadiens par Service Canada : rapport final. Includes bibliographical references. |
| Publishing information | [Gatineau, Quebec] : Employment and Social Development Canada = Emploi et développement social Canada, 2019. ©2020 |
| Description | 1 online resource (ix, 58 pages) : illustrations, graphs |
| ISBN | 9780660336992 |
| Catalogue number |
|
| Departmental catalogue number | SP-1222-02-20E |
| Subject terms | Canada. Service Canada -- Information services -- Evaluation. Canada. Employment and Social Development Canada -- Information services -- Evaluation. Federal government -- Information services -- Evaluation. |
Request alternate formats
To request an alternate format of a publication, complete the Government of Canada Publications email form. Use the form’s “question or comment” field to specify the requested publication.- Date modified: