CRTC sales practices review : 2020 secret shopper project detailed findings report / prepared by: Forum Research Inc. : BC92-109/2020E-PDF

"The results of the Secret Shopper Project indicated that the majority of the sales interactions were perceived to be positive, although some shortcomings were also identified. The overall satisfaction rates across key metrics (i.e. appropriate products or services recommendation, misleading sales practices, pressuring consumers to sign up, offering unwanted services, etc.) were approximately 80%. However, this means that 1 in 5 potential consumers perceived that they may have faced misleading or aggressive sales practices, which is still a significant number"--Executive summary, page 4.

Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.890048&sl=1

Renseignements sur la publication
Ministère/Organisme Canadian Radio-television and Telecommunications Commission, issuing body.
Forum Research Inc., consultant.
Titre CRTC sales practices review : 2020 secret shopper project detailed findings report / prepared by: Forum Research Inc.
Type de publication Monographie
Langue [Anglais]
Autres langues publiées [Français]
Édition ultérieure CRTC sales practices review - 2022 secret shopper project detailed findings report /
Format Électronique
Document électronique
Note(s) Issued also in French under title: Revue des pratiques de vente du CRTC : rapport détaillé des constatations du Projet de client mystère 2020.
Cover title.
"3 April 2020."
Issued also in HTML format.
"Prepared for: Canadian Radio-television and Telecommunications Commission."
Information sur la publication Ottawa, Ontario Canada : Canadian Radio-television and Telecommunications Commission = Conseil de la radiodiffusion et des télecommunications canadiennes, 2020.
©2020
Description 1 online resource (37 pages) : graphs
ISBN 9780660356990
Numéro de catalogue
  • BC92-109/2020E-PDF
Descripteurs Selling -- Telecommunication -- Corrupt practices -- Canada -- Public opinion.
Telecommunication -- Customer services -- Canada -- Public opinion.
Public opinion -- Canada.
Consumers -- Canada -- Attitudes.
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Date de modification :