Consumer problems in the automobile repair industry : an exploratory study / Stephen E. Margolis. : RG23-71/1983E-PDF

"This report presents the results of research on the economics of automobile repair. At the time of the research was commissioned there was an expectation that the automobile repair industry was a source of consumer losses, but fairly little information existed on the magnitude or nature of the problem. As a result, the research contemplated was quite broad, dealing with the industry in general rather than any specific problem area. Negotiation and discussion have led to some narrowing of the subject so that warrantees, new car manufacturers, parts suppliers, insurance companies and body repairers are not specifically discussed. The conceptual and empirical formulations presented here have application to all of what is, for some purposes, referred to as mechanical repair of automobiles. It is anticipated that one result of this first inquiry will be the identification of more specific research issues for future work"--Introduction.

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