Consumer problems in the automobile repair industry : an exploratory study / Stephen E. Margolis.: RG23-71/1983E-PDF
"This report presents the results of research on the economics of automobile repair. At the time of the research was commissioned there was an expectation that the automobile repair industry was a source of consumer losses, but fairly little information existed on the magnitude or nature of the problem. As a result, the research contemplated was quite broad, dealing with the industry in general rather than any specific problem area. Negotiation and discussion have led to some narrowing of the subject so that warrantees, new car manufacturers, parts suppliers, insurance companies and body repairers are not specifically discussed. The conceptual and empirical formulations presented here have application to all of what is, for some purposes, referred to as mechanical repair of automobiles. It is anticipated that one result of this first inquiry will be the identification of more specific research issues for future work"--Introduction.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.899953&sl=0
| Department/Agency | Canada. Consumer and Corporate Affairs Canada. Policy Research, Analysis and Liaison Directorate, issuing body. |
|---|---|
| Title | Consumer problems in the automobile repair industry : an exploratory study / Stephen E. Margolis. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Earlier edition | Consumer problems in the automobile repair industry : 1980 |
| Format | Electronic |
| Electronic document | |
| Note(s) | Digitized edition from print [produced by Innovation, Science and Economic Development Canada]. Issued also in French under title: Problèmes du consommateur dans l'industrie de la réparation automobile : étude préliminaire. Includes bibliographical references. |
| Publishing information | Ottawa (Ontario) : Consumer and Corporate Affairs Canada, Policy Research, Analysis and Liaison Directorate, Bureau of Policy Coordination, [1983] ©1983 |
| Author / Contributor | Margolis, Stephen,1950- author. |
| Description | 1 online resource (114 pages, 1 unnumbered page) : graphs |
| Catalogue number |
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| Departmental catalogue number | 1M-POL-83-1 |
| Subject terms | Automobiles -- Canada -- Maintenance and repair. Automobile repair fraud -- Canada. Consumer protection -- Canada. |