Veterans Affairs Canada 2024 national client survey : final report / prepared for Veterans Affairs Canada. : V32-343/2024E-PDF ; V32-343/2024-1E-PDF

"The purpose of the VAC (Veterans Affairs Canada) National Client Survey (VNCS) is to find out how satisfied individuals are with the department’s programs and services and how they feel about their health and well-being. The specific research objectives of the 2024 VNCS were to: identify the needs of different VAC populations; measure self-reported health and well-being; assess satisfaction with service delivery; understand service channel preferences and habits; determine the extent to which programs are effective in meeting needs; and support improvements to Service Delivery and Policy Development. The findings will be used to increase VAC’s understanding of individuals’ experiences with the department’s programs and services and to inform future research to support the development, management and improvement of programs and services"--Executive summary, research purpose and objectives, page 1.

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publications.gc.ca/pub?id=9.947484&sl=1

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