Good practices in citizen-centered service / [by] D. Marie Blythe, D. Brian Marson.: SC94-71/1999E-PDF
The purpose of this report is to communicate good practices and lessons learned in citizen-centred service undertaken by Canadian public sector organizations. It does this by presenting case studies of citizen-centred initiatives, organized under the four components of the Service Gap model: citizens’ views and expectations, performance measurement and accountability, tools for closing the service gap, and the capacity of the public sector to deliver citizen-centred service. This report was published by the Canadian Centre for Management Development in 1999.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.695889&sl=0
| Department/Agency |
|
|---|---|
| Title | Good practices in citizen-centered service / [by] D. Marie Blythe, D. Brian Marson. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Digital text |
| Electronic document | |
| Other formats | Physical text-[English] |
| Note(s) |
|
| Publishing information |
|
| Description | 166p.figs., graph, references |
| Catalogue number |
|
| Subject terms |
Request alternate formats
To request an alternate format of a publication, complete the Government of Canada Publications email form. Use the form’s “question or comment” field to specify the requested publication.Page details
- Date modified: