State of customer relationship management : the Canadian report 2010 / co-published by Canadian Manufacturers & Exporters ... [et al.]. : Iu44-82/2010
This unique analysis is intended to help Canadian business executives and policy makers enhance their understanding of current market trends, the latest key performance indicators (KPI), and best practices in CRM that improve domestic and international competitiveness across industries.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.672483&sl=0
| Department/Agency | Canada. Industry Canada. |
|---|---|
| Title | State of customer relationship management : the Canadian report 2010 / co-published by Canadian Manufacturers & Exporters ... [et al.]. |
| Publication type | Monograph |
| Language | Bilingual-[English | French] |
| Format | Paper |
| Other formats | Electronic-[French], Electronic-[English] |
| Publishing information | Ottawa - Ontario : Industry Canada [2010]. |
| Binding | Softcover |
| Description | English text, 24p. : coloured figs., graphs, references, tables ; 28 cm. |
| ISBN | 978-1-100-52362-0 |
| Catalogue number |
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| Departmental catalogue number | IC #60815 |
| Subject terms | Customer services |
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