Client satisfaction surveying : a manager's guide / [by] Faye Schmidt, Teresa Strickland. : SC94-67/1998E-PDF
Designed for managers of public services in Canada, this guide presents best practices in surveying client satisfaction and explains the benefits of and how to plan, implement and use the information gathered from client satisfaction surveys. The guide includes the Common Measurements Tool (CMT), which readers can use as a template for their own surveys.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.695887&sl=0
| Department/Agency | Canada. Canadian Centre for Management Development. |
|---|---|
| Title | Client satisfaction surveying : a manager's guide / [by] Faye Schmidt, Teresa Strickland. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document | |
| Other formats | Paper-[English] |
| Note(s) | The catalogue number (SC94-67/1998E) and ISBN (0-662-27472-5) for the print edition have been incorrectly copied in this electronic publication. Bibliography. |
| Publishing information | Canadian Centre for Management Development December 1998. |
| Description | 64p.figs., graph, references, tables |
| Catalogue number |
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| Subject terms | Customer services Public opinion polls Public service |
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