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Call centres, Report 1 of the 2019 spring reports of the Auditor General of Canada / Hon. Kevin Sorenson, Chair.: XC16-1/1-421-70E-PDF

"According to the Office of the Auditor General of Canada (OAG), “Canadians contact the Government of Canada to receive services and benefits that affect their social and economic well-being. Per the findings of a 2018 survey by the Institute for Citizen-Centred Service, Canadians contacted the government most frequently through in-person visits, at 32%, followed by using a website (28%), using the phone (26%), and using email, mail, or other methods (14%)”"--Introduction, page [1].

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.875525&sl=0

Publication information
Department/Agency
  • Canada. Parliament. House of Commons. Standing Committee on Public Accounts.
TitleCall centres, Report 1 of the 2019 spring reports of the Auditor General of Canada / Hon. Kevin Sorenson, Chair.
Variant title
  • Report 1 of the 2019 spring reports of the Auditor General of Canada
Series title
  • Report of the Standing Committee on Public Accounts ; 70th report, 42nd Parliament, 1st session
Publication typeMonograph - View Master Record
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Issued also in HTML format.
  • Original published on: 2019/06/19. Republished on: 2019/06/21, 2019/06/27.
  • Issued also in French under title: Les centres d'appels, Rapport 1 des rapports du printemps 2019 du vérificateur général du Canada.
  • Includes bibliographical references.
Publishing information
  • [Ottawa] : House of Commons Canada = Chambre des communes Canada, June 2019.
Author / Contributor
  • Sorenson, Kevin.
Description1 online resource (v, 23 pages).
Catalogue number
  • XC16-1/1-421-70E-PDF
Subject terms
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