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Consumer satisfaction, dissatisfaction and complaining behaviour / Stephen B. Ash, with the research assistance of Mary Jane Grant.: RG31-29/1980E-PDF

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.883541&sl=0

Publication information
Department/Agency
  • Canada. Consumer and Corporate Affairs Canada, issuing body.
TitleConsumer satisfaction, dissatisfaction and complaining behaviour / Stephen B. Ash, with the research assistance of Mary Jane Grant.
Publication typeMonograph
Language[English]
FormatDigital text
Electronic document
Note(s)
  • Digitized edition from print [produced by Innovation, Science and Economic Development Canada].
  • Includes bibliographical references.
  • Volume 1. Research findings : food and clothing survey -- Volume 2. Research findings : durable products survey -- Volume 3. Research findings : consumer services survey -- Volume 4. Research findings : special populations and problem areas -- Volume 5 -- Volume 6. An annotated bibliography.
Publishing information
  • [Ottawa] : Research and Evaluation Branch, Consumer and Corporate Affairs Canada, 1979-1980.
Author / Contributor
  • Ash, Stephen B., author.
Description1 online resource (6 volumes)
Catalogue number
  • RG31-29/1980E-PDF
Subject terms
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