Bank complaint handling procedures : industry review.: FC5-65/2020E-PDF

"This report presents the findings of the Financial Consumer Agency of Canada’s (FCAC’s) review of banks’ procedures for handling consumer complaints. It was conducted in response to a request from the Minister of Finance, who asked FCAC to assess both complaint handling in banking and the effectiveness of external complaints bodies (ECBs)"--Executive summary, page 1.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.884339&sl=0

Publication information
Department/Agency Financial Consumer Agency of Canada.
Title Bank complaint handling procedures : industry review.
Publication type Monograph
Language [English]
Other language editions [French]
Format Electronic
Electronic document
Note(s) Issued also in French under title: Procédures de traitement des plaintes dans le secteur bancaire : examen de l'industrie.
Issued also in HTML format.
Includes bibliographical references.
Publishing information Ottawa ON : Financial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, 2020.
©February 2020
Description 1 online resource (25 pages)
ISBN 9780660339627
Catalogue number
  • FC5-65/2020E-PDF
Subject terms Banks and banking -- Canada.
Consumer complaints -- Canada.
Request alternate formats
To request an alternate format of a publication, complete the Government of Canada Publications email form. Use the form’s “question or comment” field to specify the requested publication.
Date modified: