Bank complaint handling procedures : industry review.: FC5-65/2020E-PDF
"This report presents the findings of the Financial Consumer Agency of Canada’s (FCAC’s) review of banks’ procedures for handling consumer complaints. It was conducted in response to a request from the Minister of Finance, who asked FCAC to assess both complaint handling in banking and the effectiveness of external complaints bodies (ECBs)"--Executive summary, page 1.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.884339&sl=0
Department/Agency | Financial Consumer Agency of Canada. |
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Title | Bank complaint handling procedures : industry review. |
Publication type | Monograph |
Language | [English] |
Other language editions | [French] |
Format | Electronic |
Electronic document | |
Note(s) | Issued also in French under title: Procédures de traitement des plaintes dans le secteur bancaire : examen de l'industrie. Issued also in HTML format. Includes bibliographical references. |
Publishing information | Ottawa ON : Financial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, 2020. ©February 2020 |
Description | 1 online resource (25 pages) |
ISBN | 9780660339627 |
Catalogue number |
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Subject terms | Banks and banking -- Canada. Consumer complaints -- Canada. |
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