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Bank complaint handling procedures : industry review.: FC5-65/2020E-PDF

"This report presents the findings of the Financial Consumer Agency of Canada’s (FCAC’s) review of banks’ procedures for handling consumer complaints. It was conducted in response to a request from the Minister of Finance, who asked FCAC to assess both complaint handling in banking and the effectiveness of external complaints bodies (ECBs)"--Executive summary, page 1.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.884339&sl=0

Publication information
Department/Agency
  • Financial Consumer Agency of Canada.
TitleBank complaint handling procedures : industry review.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Procédures de traitement des plaintes dans le secteur bancaire : examen de l'industrie.
  • Issued also in HTML format.
  • Includes bibliographical references.
Publishing information
  • Ottawa ON : Financial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, 2020.
  • ©February 2020
Description1 online resource (25 pages)
ISBN9780660339627
Catalogue number
  • FC5-65/2020E-PDF
Subject terms
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