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The operations of external complaints bodies : industry review.: FC5-66/2020E-PDF

"External complaints bodies (ECBs) deal with consumer complaints about banking services and products, and are an important element of the financial consumer protections put in place by the federal government. ECBs are required to operate and handle consumer complaints in a manner that is timely, accessible, accountable, impartial and independent, transparent and effective"--Executive summary, page 1.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.884628&sl=0

Publication information
Department/Agency
  • Financial Consumer Agency of Canada.
TitleThe operations of external complaints bodies : industry review.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Le fonctionnement des organismes externes de traitement des plaintes : examen de l'industrie.
  • Issued also in HTML format.
  • Includes bibliographical references.
Publishing information
  • Ottawa ON : Financial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, 2020.
  • ©February 2020
Description1 online resource (29 pages)
ISBN9780660340739
Catalogue number
  • FC5-66/2020E-PDF
Subject terms
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