Flight delays and cancellations : a guide.: TT4-50/19-2021E-PDF

"This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from and within Canada, including connecting flights. The airline operating the affected flight is responsible for meeting obligations to the passenger. The guide describes the different types of flight delays and cancellations and how an airline's obligations are different, depending on their level of control over the situation. This guide also provides tips for managing common flight delay or cancellation situations. These are meant to help both airlines and passengers understand what factors the Canadian Transportation Agency (CTA) would consider if a passenger complained to the CTA about a disrupted flight"--Introduction, page 3.

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Publication information
Department/Agency Canadian Transportation Agency, issuing body.
Title Flight delays and cancellations : a guide.
Publication type Monograph
Language [English]
Other language editions [French]
Earlier edition Flight delays and cancellations :
Format Electronic
Electronic document
Note(s) Cover title.
Issued also in HTML format.
Issued also in French under title: Guide sur les retards et les annulations de vol.
"Revised November 2021."
Publishing information [Gatineau, Quebec] : Canadian Transportation Agency = Office des transports du Canada, 2021.
Description 1 online resource (29 pages)
ISBN 9780660408996
Catalogue number
  • TT4-50/19-2021E-PDF
Subject terms Flight delays -- Law and legislation -- Canada.
Airplane occupants -- Legal status, laws, etc. -- Canada.
Consumer protection -- Law and legislation -- Canada.
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