Accessible transportation - communicating with persons with disabilities : a guide / Canadian Transportation Agency.: TT4-50/2-2023E-PDF

"This guide explains the obligations of transportation service providers, under the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), regarding communication with persons with disabilities. In particular, this guide describes: what information they must publish; their obligation to provide information in alternative formats; and more specific communication obligations related to: individual communication needs; telephone calls; websites; public announcements inside terminals; and automated self-service kiosks. Transportation service providers not covered by the ATPDR may have other obligations for communicating with persons with disabilities. For more information consult the Accessible Transportation Guides - Introduction"--Purpose, page 3.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.921469&sl=0

Publication information
Department/Agency Canadian Transportation Agency, issuing body.
Title Accessible transportation - communicating with persons with disabilities : a guide / Canadian Transportation Agency.
Publication type Monograph
Language [English]
Other language editions [French]
Earlier edition Accessible transportation :
Format Electronic
Electronic document
Note(s) Issued also in French under title: Guide sur les transports accessibles - communications avec les personnes handicapées.
"Updated March 2023."
Publishing information [Gatineau, Quebec] : Canadian Transportation Agency = Office des transports du Canada, 2023.
©2023
Description 1 online resource (19 pages)
ISBN 9780660482699
Catalogue number
  • TT4-50/2-2023E-PDF
Subject terms People with disabilities -- Transportation -- Canada.
Transportation -- Customer services -- Canada.
Communication in services for people with disabilities -- Canada.
Request alternate formats
To request an alternate format of a publication, complete the Government of Canada Publications email form. Use the form’s “question or comment” field to specify the requested publication.
Date modified: