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Pension members client service feedback survey 2024-2025 - #001 : analysis report / prepared for Public Services and Procurement Canada, Pension Excellence Sector.P54-3/9-2025E-PDF ; P54-3/9-2025-1E-PDF

"The primary objectives of the research were to: assess members' (pension members) satisfaction of services offered by the Government of Canada Pension Centre during service calls or with any services used online by members. Assess pension members' ease of use, understanding and experience with pension online tools or content. Assess the importance that pension members place on different online web applications and future applications"--Summary, page 3.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.946180&sl=0

Publication information
Department/Agency
  • Canada. Public Services and Procurement Canada, issuing body.
  • Advanis (Firm), consultant.
TitlePension members client service feedback survey 2024-2025 - #001 : analysis report / prepared for Public Services and Procurement Canada, Pension Excellence Sector.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • "Delivery date: January 10, 2025."
  • "Supplier name: Advanis Inc."
  • "Contract number: EP082-24-0362."
  • "Registration number: POR 005-24."
  • Issued also in French under title: Sondage sur la rétroaction du service à la clientèle des membres du régime de retraite 2024-2025 - #001 : rapport d'analyse.
  • Includes questionnaire in English and French.
Publishing information
  • Ottawa, Ontario : Public Services and Procurement Canada = Services publics et approvisionnement Canada, 2025.
  • ©2025
Description1 online resource (54 pages) + 1 executive summary (5 pages)
ISBN9780660749075
Catalogue number
  • P54-3/9-2025E-PDF
  • P54-3/9-2025-1E-PDF
Subject terms
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