Real-time client experience data collection pilot : data from two collection mechanisms.: Em20-105/2018E-PDF

"The pilot project is an initial step to automating and aligning data collection from clients in each channel to allow the Department to monitor the client experience for service management purposes, beginning in 2018/19"--Executive summary, p. 5.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.857687&sl=0

Publication information
Department/Agency Canada. Employment and Social Development Canada.
Title Real-time client experience data collection pilot : data from two collection mechanisms.
Publication type Monograph
Language [English]
Other language editions [French]
Format Electronic
Electronic document
Note(s) Issued also in French under title: Projet pilote de collecte de données en temps réel sur l’expérience client : données provenant de deux mécanismes de collecte.
"Final report."
Cover title.
Publishing information [Ottawa] : Employment and Social Development Canada, c2018.
Description 60 p.
ISBN 9780660269115
Catalogue number
  • Em20-105/2018E-PDF
Departmental catalogue number POR-101-06-18E
Subject terms Client satisfaction
Computer services
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