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Real-time client experience data collection pilot : data from two collection mechanisms.: Em20-105/2018E-PDF

"The pilot project is an initial step to automating and aligning data collection from clients in each channel to allow the Department to monitor the client experience for service management purposes, beginning in 2018/19"--Executive summary, p. 5.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.857687&sl=0

Publication information
Department/Agency
  • Canada. Employment and Social Development Canada.
TitleReal-time client experience data collection pilot : data from two collection mechanisms.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Projet pilote de collecte de données en temps réel sur l’expérience client : données provenant de deux mécanismes de collecte.
  • "Final report."
  • Cover title.
Publishing information
  • [Ottawa] : Employment and Social Development Canada, c2018.
Description60 p.
ISBN9780660269115
Catalogue number
  • Em20-105/2018E-PDF
Departmental catalogue numberPOR-101-06-18E
Subject terms
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