Canada Revenue Agency call centre service expectations : final report / [prepared for the Canada Revenue Agency by Kantar TNS].: Rv4-121/1-2018E-PDF
"The aim of this research was to provide the Canada Revenue Agency (CRA) with evidence to support the revision of service standards in order to meet taxpayers’ expectations when dealing with the CRA’s enquiries lines"--Executive summary, page 4.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.861722&sl=0
| Department/Agency | Canada Revenue Agency. Kantar TNS (Firm) |
|---|---|
| Title | Canada Revenue Agency call centre service expectations : final report / [prepared for the Canada Revenue Agency by Kantar TNS]. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document |
|
| Note(s) | Issued also in French under title: Attentes à l'égard des centres d'appels de l'Agence du revenu du Canada : rapport définitif. Accompanied by: executive summary. Issued also in HTML format. Includes summary and additional text in French. |
| Publishing information | [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, September 2018. ©2018 |
| Description | 1 online resource (46 pages) +executive summary (4 pages). |
| ISBN | 9780660277905 |
| Catalogue number |
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| Subject terms | Call centres Canada Revenue Agency |
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