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Determining My VAC Account barriers of entry for veterans : final report / prepared for Veterans Affairs Canada.: V49-14/2020E-PDF

"The main objective of this research was to understand the barriers faced by members who are inactive and non-registered users of My VAC Account. The Department intends to use the results from this research to improve service delivery and design, and reduce the barriers of entry for new users of My VAC Account"--Executive summary, page 1.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.892406&sl=0

Publication information
Department/Agency
  • Canada. Veterans Affairs Canada, issuing body.
  • Phoenix Strategic Perspectives Inc., issuing body.
TitleDetermining My VAC Account barriers of entry for veterans : final report / prepared for Veterans Affairs Canada.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Déterminer les obstacles qui entravent l'accès des vétérans à Mon dossier ACC : rapport final.
  • "Supplier Name: Phoenix SPI."
  • "Registration Number: POR 112-19."
  • "October 2020."
Publishing information
  • [Charlottetown, P.E.I.] : Veterans Affairs Canada = Anciens Combattants Canada, 2020.
  • ©2020
Description1 online resource (44 pages) : colour charts + summary (5 pages)
ISBN9780660362212
Catalogue number
  • V49-14/2020E-PDF
Subject terms
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