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Grants and contributions applicants client experience research (year 2).: Em20-148/2022E-PDF

"This is the second year of POB’s Client Experience Research Program (FY 2021/22). Year Two builds on the first year of research by continuing to use a systematic approach to measuring CX in Gs&Cs service delivery and allowing the department to track process on CX indicators over time"--Background: Gs&Cs Client Experience Research, page 16.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.912709&sl=0

Publication information
Department/Agency
  • Canada. Employment and Social Development Canada, issuing body.
  • Ipsos (Firm), consultant.
TitleGrants and contributions applicants client experience research (year 2).
Publication typeMonograph
Language[English]
Other language editions[French]
Later editionGrants and contributions applicants client experience research (year 3).
Earlier editionGrants and contributions applicants client experience research 2020.
FormatDigital text
Electronic document
Note(s)
  • Cover title.
  • At head of title: Service Canada.
  • "POR # 060-21."
  • "June 1, 2022."
  • "Contract # G9292-229941/001/CY"
  • "Supplier Name: Ipsos Limited Partnership."
  • Issued also in French under title: Recherche sur l'expérience client des subventions et contributions (année 2).
Publishing information
  • [Gatineau, Quebec] : Employment and Social Development Canada = Emploi et développement social Canada, 2022.
  • ©2022
Description1 online resource (190 pages) : illustrations, graphs + 1 executive summary (28 pages) + 1 detailed methodology (40 pages)
ISBN9780660442198
Catalogue number
  • Em20-148/2022E-PDF
Subject terms
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