Grants and contributions applicants client experience research (year 2).: Em20-148/2022E-PDF
"This is the second year of POB’s Client Experience Research Program (FY 2021/22). Year Two builds on the first year of research by continuing to use a systematic approach to measuring CX in Gs&Cs service delivery and allowing the department to track process on CX indicators over time"--Background: Gs&Cs Client Experience Research, page 16.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.912709&sl=0
| Department/Agency | Canada. Employment and Social Development Canada, issuing body. Ipsos (Firm), consultant. |
|---|---|
| Title | Grants and contributions applicants client experience research (year 2). |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Earlier edition | Grants and contributions applicants client experience research 2020. |
| Format | Electronic |
| Electronic document |
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| Note(s) | Cover title. At head of title: Service Canada. "POR # 060-21." "June 1, 2022." "Contract # G9292-229941/001/CY" "Supplier Name: Ipsos Limited Partnership." Issued also in French under title: Recherche sur l'expérience client des subventions et contributions (année 2). |
| Publishing information | [Gatineau, Quebec] : Employment and Social Development Canada = Emploi et développement social Canada, 2022. ©2022 |
| Description | 1 online resource (190 pages) : illustrations, graphs + 1 executive summary (28 pages) + 1 detailed methodology (40 pages) |
| ISBN | 9780660442198 |
| Catalogue number |
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| Subject terms | Canada. Service Canada -- Customer services -- Public opinion. Subsidies -- Canada. Public opinion -- Canada. |
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