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16 results for "Consumer complaints -- Canada." sorted by relevance ascending
  1. Consumer satisfaction and complaining behaviour in Canada : the case of financial services and insurance / Stephen B. Ash, John A. Quelch. RG31-34/1980E-PDF
    Catalogue number:
    RG31-34/1980E-PDF
    Department/Agency:
    Canada. Consumer and Corporate Affairs Canada, issuing body.
    Publication type:
    Monograph
    Format:
    PDF
  2. Measuring consumer satisfaction through survey research / John A. Quelch, Stephen B. Ash. RG31-39/1980E-PDF
    Catalogue number:
    RG31-39/1980E-PDF
    Department/Agency:
    Canada. Consumer and Corporate Affairs Canada, issuing body.
    Publication type:
    Monograph
    Format:
    PDF
  3. Satisfaction, dissatisfaction and complaining behavior : a comprehensive study of the disadvantaged consumer / Stephen B. Ash and Melanie Wallendorf. RG31-36/1982E-PDF
    Catalogue number:
    RG31-36/1982E-PDF
    Department/Agency:
    Canada. Consumer and Corporate Affairs Canada, issuing body.
    Publication type:
    Monograph
    Format:
    PDF
  4. Assessing consumer satisfaction with professional and personal services / John A. Quelch, Stephen B. Ash. RG31-38/1980E-PDF
    Catalogue number:
    RG31-38/1980E-PDF
    Department/Agency:
    Canada. Consumer and Corporate Affairs Canada, issuing body.
    Publication type:
    Monograph
    Format:
    PDF
  5. Consumer satisfaction, dissatisfaction and complaining behaviour / Stephen B. Ash, with the research assistance of Mary Jane Grant. RG31-29/1980E-PDF
    Catalogue number:
    RG31-29/1980E-PDF
    Department/Agency:
    Canada. Consumer and Corporate Affairs Canada, issuing body.
    Publication type:
    Monograph
    Format:
    PDF
  6. The use of survey research to measure consumer satisfaction with housing and home furnishing products / Stephen B. Ash, John A. Quelch. RG31-35/1980E-PDF
    Catalogue number:
    RG31-35/1980E-PDF
    Department/Agency:
    Canada. Consumer and Corporate Affairs Canada, issuing body.
    Publication type:
    Monograph
    Format:
    PDF
  7. How to make a complaint. FC5-8/9-2012E-PDF
    Catalogue number:
    FC5-8/9-2012E-PDF
    Department/Agency:
    Financial Consumer Agency of Canada, issuing body.
    Publication type:
    Monograph
    Format:
    PDF
  8. Comment déposer une plainte. FC5-8/9-2010F-PDF
    Catalogue number:
    FC5-8/9-2010F-PDF
    Department/Agency:
    Agence de la consommation en matière financière du Canada, organisme de publication.
    Publication type:
    Monograph
    Format:
    PDF
  9. Consumer dissatisfaction with the new car purchase : analysis and prescriptions / Stephen J. Arnold. RG31-33/1982E-PDF
    Catalogue number:
    RG31-33/1982E-PDF
    Department/Agency:
    Canada. Consumer and Corporate Affairs Canada, issuing body.
    Publication type:
    Monograph
    Format:
    PDF
  10. Satisfaction, dissatisfaction and complaining behaviour : a comparison of male and female consumers / by Stephen B. Ash and Carole Duhaime. RG31-32/1979E-PDF
    Catalogue number:
    RG31-32/1979E-PDF
    Department/Agency:
    Canada. Consumer and Corporate Affairs Canada, issuing body.
    Publication type:
    Monograph
    Format:
    PDF

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